Frequently asked questions

>>What is the Card and how does it work?
The PGG Wrightson American Express Card is a charge card and a loyalty card, that is directly linked to a cardmember’s PGG Wrightson Account. All transactions made using the Card are itemised back to the Cardmember’s PGG Wrightson account statement, for convenience.
>>Where can I collect Points?
The Card enables you to collect Rewards Points for purchases with PGG Wrightson and at any outlet that accepts American Express in NZ and worldwide. Click here to see some New Zealand businesses where you can collect points.
>>What can I get with my Points?
Your Rewards Points can be redeemed for a wide range of items including travel and accommodation vouchers, home and garden items, electronics, toys and games and many more. We're sure to have something to suit any member of the family.
>>How do you apply for a Card?
To apply for a PGG Wrightson American Express Card you must be over 18 years and hold a PGG Wrightson Account. You then need to fill in a separate card application form. This is available at all stores or you can download it online.
>>How much does a Card cost?
The Basic Cardmembership Fee is $45 per annum and Additional Cards (linked to the Basic Card Account) are $30 per annum.
>>Do I have to swipe my card every time in store at PGG Wrightson?
You do not need to present your Card at PGG Wrightson or Fruitfed Stores to earn Rewards Points - because the Card is linked to your Account. You only need to present your Card at outlets that accept American Express.
>>How long is it before my Rewards Points expire?
Cardmembers have 3 years to redeem their Rewards Points. The monthly Rewards Statement will display any points which are due to expire and need to be redeemed for Rewards.
>>Can I use my PGG Wrightson American Express Card overseas?
Yes, your card can be used wherever American Express cards are accepted world-wide. If you are travelling overseas it is recommended that you contact American Express directly on 0800 65 66 60 to notify them of the dates and countries you will be visiting.
>>How do I set up Cash Access on my Card to withdraw money at ATM’s?
In order to be approved for this access your monthly PGG Wrightson Account must be paid by Direct Debit. Please call our Client Services team on 0800 62 62 62 and they will send you the appropriate forms to complete.
>>Can I have a PIN number on my Card?
PIN numbers can be loaded on your PGG Wrightson American Express card for use in ATM machines to withdraw cash only. All purchases require your signature as authorisation for the transaction.